Our T&C's

Heatable Ltd is registered in England and Wales with company number 08804726 and registered office at Glebe Business Park, Lunts Heath Road, Widnes, Cheshire, WA8 5SQ.

Heatable Ltd is registered with the Information Commissioner’s Office (ICO registration number ZA120451) and treats all information supplied by customers as confidential. Information will only be shared where necessary to fulfil obligations set out within these Terms and Conditions, including with installation partners, certification bodies, suppliers and finance providers.

Heatable Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 805259. Heatable Ltd acts as a credit broker and not a lender. Credit facilities are offered from a panel of approved lenders. We may receive commission from lenders where a finance application is successful; commission amounts may vary depending on the product selected and the amount of credit taken. All credit is subject to status and affordability.

Heatable Ltd holds the following accreditations and memberships:

MCS Certification Number: NAP/68602/23/1

RECC Membership Number: 00078194

All trademarks, branding, intellectual property, photographs, diagrams and imagery belonging to Heatable Ltd are protected by copyright and other intellectual property rights. No materials may be copied, reproduced, distributed or used without prior written consent. Unauthorised use may result in charges, recovery of legal costs, and financial compensation for infringement relating to commercial gain or losses incurred by Heatable Ltd. Copyright status enquiries should be directed to [email protected].

These Terms and Conditions constitute a distance-selling contract between Heatable Ltd and the customer.

Personal data will only be processed in accordance with our Privacy Policy.

Definitions

In these Terms and Conditions, unless the context requires otherwise:

• “Heatable”, “Heatable Ltd”, “the Company”, “we”, “us”, “our” means Heatable Ltd.

• “Customer”, “the Customer”, “you”, “your” means the individual who has purchased or is purchasing a product or service from Heatable Ltd.

• “Solar PV System” means an array of photovoltaic panels installed for the purpose of generating electricity.

• “Battery” or “Battery Storage System” means an electrical energy storage device capable of storing electricity.

• “Commissioned” means that the installation of the Solar PV System and/or Battery Storage System has been completed and signed off by the appointed technician.

• “Fixed Price” means the total price set out in the quotation issued by Heatable Ltd, subject to amendment following survey findings, compliance requirements or customer-requested changes.

• “Design Proposal” means a full remote system design including panel locations, layout, accessory placement, generation estimates and performance projections.

• “Work Schedule” means the schedule of works issued by Heatable Ltd detailing target delivery and installation dates.

• “Workmanship Warranty” means the warranty provided by Heatable Ltd covering installation defects for a period of sixty (60) months from Commissioning.

• “MCS” means the Microgeneration Certification Scheme.

• “RECC” means the Renewable Energy Consumer Code.

• “Microgeneration” means small-scale renewable electricity generation technology.

• “Permitted Development Rights” means planning permissions automatically granted by law for certain building works.

• “SEG” or “Smart Export Tariff” means a tariff offered by licensed energy suppliers under the Smart Export Guarantee obligation.

• “G99” means the grid application required to export electricity to the public distribution network.

• “DNO” means the Distribution Network Operator responsible for managing grid connections.

Quotation and design process

The online Solar PV design and quotation journey is a self-service tool intended to generate an indicative Fixed Price based on information provided by the Customer. Quotations are only valid where all information supplied is complete, accurate and truthful.

Solar PV and Battery quotations are provided as itemised packages and include installation by appropriately qualified engineers. Customers may tailor quotations with additional products or accessories, which may form part of a bundled offering.

Heatable Ltd makes standard assumptions when generating quotations, including but not limited to compliant fuse boards, reasonable installation access, standard cable routes and suitable mounting surfaces. Additional works identified following site review, survey, compliance checks or customer requests are chargeable. Conversely, any reduction in scope will be deducted from the final balance.

All generation forecasts, savings estimates, consumption modelling and payback calculations are illustrative only. Prior to installation, customers will be provided with an MCS-compliant generation estimate. Forecasting is carried out using regulated algorithms; however, no guarantee of accuracy is given and actual performance will vary due to factors including weather conditions, shading, orientation, usage patterns and system degradation over time.

Placing an order and contract formation

To proceed with an order, the Customer must select a preferred installation date and complete the booking process. All dates are provisional and subject to installer availability and, where applicable, approval of G99 applications.

Upon order placement, the Customer will receive booking confirmation and instructions to upload photographs of the property. These must be provided promptly. Failure to supply requested information may result in installation delays.

Using submitted photographs and information provided during the online survey, Heatable Ltd will produce a Design Proposal and Work Schedule. These documents must be approved and signed by the Customer. Upon signature, and where applicable payment of a 25% deposit, a binding contract is formed.

By placing an order, the Customer confirms they are the legal owner of the property or have obtained all necessary permissions from the owner.

All quotations and documentation are provided for personal use only. Customers must be at least eighteen (18) years old.

Cancellation rights

Customers have the statutory right to cancel within fourteen (14) days of signing the first agreement. Where changes are requested after signature, the original agreement date remains the start of the cooling-off period.

Cancellations after the cooling-off period may incur a charge of £495 to cover costs already incurred, including but not limited to surveys, administration and DNO applications.

Where elements of the Work Schedule have commenced or completed (including scaffolding erection or specialist materials ordered), a proportionate deduction will be made from any refund to cover incurred costs.

Cancellation requests must be made in writing to [email protected].

Heatable Ltd reserves the right to refuse or cancel any order. Notice will be provided in writing.

Payment and ownership

Payments are typically made in two stages:

• 25% deposit payable upon approval of the Design Proposal and Work Schedule (entered into a deposit protection scheme where applicable)

• Remaining balance payable in full within twenty-four (24) hours of the installation being Commissioned

Ownership of the installed system remains with Heatable Ltd until full and cleared payment has been received.

Final payment may not be withheld due to minor outstanding remedial works where the substantial installation has been completed. In limited circumstances, an agreed retention may be permitted in writing.

Accepted payment methods include credit card, debit card, BACS transfer and approved finance products. American Express payments are limited to £5,000 per order.

All card payments are processed securely via Checkout.com.

Finance arrangements

Heatable Ltd acts solely as a credit broker. Finance agreements are entered into directly between the Customer and the lender.

Where finance is used, customers may be required to sign a lender satisfaction notice upon completion. Refusal to sign does not void the contract.

Customers have a statutory fourteen (14) day cooling-off period for finance agreements. Where any element of the Work Schedule has been completed during this period, full payment remains due to Heatable Ltd and must be settled via alternative payment methods within forty-eight (48) hours of cancellation. Failure to pay may result in legal recovery action.

Installation responsibilities and site conditions

The Customer is responsible for securing all necessary permissions, licences and consents, including those relating to landlords, managing agents, leaseholders, listed buildings and conservation areas. While most Solar PV installations fall under Permitted Development Rights, it remains the Customer’s responsibility to confirm planning requirements.

Adequate vehicle parking within ten (10) metres of the property entrance must be provided. Any parking permits or charges are the Customer’s responsibility.

The Customer is responsible for the security and protection of any materials delivered to site prior to installation.

The Customer must ensure safe isolation of electricity on the installation date. If isolation cannot be achieved, installation may be postponed or cancelled, with charges applied to cover incurred costs.

Where EV chargers, batteries or other equipment require rewiring, hard-wiring or network separation, these works are chargeable unless expressly included within the quotation.

A stable Wi-Fi connection capable of reaching installed equipment is required. Network upgrades or hard-wired connections are chargeable.

Delays and limitations of liability

Installation dates are estimates only. Heatable Ltd shall not be liable for delays caused by circumstances beyond its reasonable control, including supplier delays, adverse weather, illness, strikes, acts of terrorism or war.

Time shall not be of the essence. Heatable Ltd shall not be liable for loss of profit, loss of business, business interruption, increased energy costs, loss of savings, loss of earnings or any indirect or consequential losses.

Property condition, making good and finishes

Heatable Ltd assumes the property is in a reasonable state of repair. The Company is not responsible for damage caused by pre-existing defects or weaknesses.

While reasonable care will be taken, Heatable Ltd accepts no liability for disturbance to existing plasterwork, decorations, flooring or finishes. Cuts or holes will be made good but not redecorated. Floorboards will be reinstated where possible. Specialised flooring may not be permanently refixed. Some redecoration should be anticipated and is not included in the price.

Material matching cannot be guaranteed due to age, weathering or product availability. Roof tiles may break during installation; replacements will be made where reasonably possible without guarantee of exact match.

Specialist wall finishes will be made temporarily weather-tight only. Reinstatement is the Customer’s responsibility.

Hazardous materials

The removal or handling of hazardous materials, including asbestos or existing solar equipment, is excluded. Where hazardous materials are identified, works may be suspended until safe removal is completed at the Customer’s expense.

Additional costs arising from delays, extended scaffolding or return visits are chargeable.

Warranties, certification and compliance

Following Commissioning and receipt of full payment, Heatable Ltd will provide:

• MCS certification

• RECC registration

• Electrical certification via NAPIT where applicable

Manufacturer warranties apply from installation. In the event of zero-hour failures, manufacturers or their representatives must attend to repair equipment. Replacement is not guaranteed and does not delay payment.

The Workmanship Warranty covers installation defects for sixty (60) months from Commissioning. Manufacturer faults may or may not be chargeable depending on determination.

Governing laws and statutory rights

These Terms and Conditions are governed by the laws of England and Wales, or Scotland where the property is located.

Nothing in these Terms and Conditions affects any statutory consumer rights which cannot be excluded or limited by law.